Refund policy

 

Refund Policy for eBooks Corner Store:

At eBooks Corner Store, we strive to provide our customers with top-quality digital products and excellent service. However, we understand that mistakes can happen. This Refund Policy outlines the circumstances under which refunds may be granted for purchases made on our platform.

 

Refund Eligibility:

A refund can be granted if the following conditions are met:

1. Error by eBooks Corner Store: If an error occurs on our part that directly affects your purchase, such as duplicate charges, incorrect product delivery, or technical issues preventing access to the eBook, you may be eligible for a refund.

2. Request within the Refund Period: To be eligible for a refund, you must submit your refund request within 1 days from the date of purchase. Any refund requests received after this period may not be processed.

Refund Process:

If you believe you are eligible for a refund based on the conditions mentioned above, please follow the steps below to initiate the refund process:

1. Contact Customer Support: Send an email to support@ebookscornerstore.com with the subject line "Refund Request." In the email, include your full name, order number, the title of the eBook, and a detailed description of the error or issue encountered.

2. Verification: Our support team will review your request and investigate the issue thoroughly to verify the claim. Please allow up to 3 business days for this process.

3. Refund Decision: Once we have assessed your request, we will notify you of the refund decision via email. If your refund is approved, the funds will be returned using the original payment method within 5 business days.

Exceptions:

Please note that certain situations may not be eligible for a refund:

1. Change of Mind: We do not offer refunds for purchases based on a change of mind or personal preference. Before completing your purchase, ensure that the eBook is suitable for your needs and preferences.

2. Unauthorized Access: If we suspect any fraudulent activity or unauthorized access to an eBook, we reserve the right to deny a refund.

3. Technical Limitations: We are not responsible for any compatibility issues or technical limitations on your devices that prevent the eBook from functioning correctly. It is your responsibility to ensure compatibility before purchasing.